Melbourne Terms & Conditions

ORDERING AND PAYMENT

Confirmation of bookings require a non-refundable deposit
 of 50% for all orders. Orders falling under arrangements 
with third parties ie: wedding planners, confirmation of
 bookings is appreciated no less than 12 weeks prior to the
wedding date, with a 50% deposit required to confirm 
order. Cakes of Distinction 
reserve the right to refuse any order at our discretion.  
Cancellation of bookings is appreciated within 12 weeks 
prior to the wedding date.


Payment is preferred via direct bank deposit or Eftpos.
 Settlement of account is required within 14 days prior to
 delivery. Delivery will not be made unless payment is
 received or unless otherwise arranged.


Third parties, ie: Wedding Planners with Monthly accounts 
have a 7 day payment term from date of invoice.


10% GST will be added to the total payable amount on all
 orders.


ORDERS

The client or client’s representative agrees to colours,
 designs, sizes, servings and flavours upon confirmation of
the booking. Changes made to the cake must be done so in
writing within 14 days prior to the wedding date. The client 
or client’s representative agrees that upon delivery of the
cake will be accepted ‘as is’ and as ordered.

CREATIVE DESIGN
We reserve the right to use creative design or make 
adjustments where we feel necessary in order to maintain 
the quality and workmanship of our designs but also
 preserve the interpretation of your design to the best of our
abilities. Inspiration and ideas, pictures from outside
 sources, ie: pinterest, google, magazines etc are presented 
as representations. The actual product may vary slightly 
based on the designer’s creative interpretation, while 
maintaining the integrity of the overall look. Cakes of Distinctions’ own 
designs may also vary slightly from cake to cake.

PORTION SIZE / NUMBER OF SERVES
The size of each portion will be adjusted to accommodate the 
correct number of servings based on an industry 
standard slice 1“ x 1” x 5” tea and coffee servings and 1”x 2”x 3”
industry standard dessert portions. However, some designs 
may require a taller cake and portions may end up being either
 smaller or larger. We will always communicate serving sizes to 
clients.


Cakes of Distinction will not be
 held responsible for shortage of cake due to incorrect guest 
counts or incorrect cutting and serving of cake by the venue.
We will communicate with the venue to ensure, that they are 
given details of the number of serves and structural supports,
or if any part of the overall design is not to be cut.


Cakes of Distinction products 
may contain or come in contact with milk, wheat, nuts, cocoa or 
other allergens. It is the client’s or client representative’s 
responsibility to ensure that any cake requiring special dietary 
requirements is made known to us. While every precaution will 
be taken in the cases of known allergies, it remains the
 responsibility of the client and client’s representatives to 
inform guests. Cakes of 
Distinction will not be held responsible for any allergic 
reactions.


The client assumes full responsibility for the event guests and 
agrees to indemnify and hold Cakes of Distinction harmless from and against all bodily injury,
 property damage or consequential damages.


FRESH FLOWERS

If fresh flowers are provided to be used on the order, the client
 or client’s representatives acknowledge that fresh flowers are
 not a food product and may contain pesticides, insects, dirt and 
other contaminants and can cause the cake to become inedible.  
Cakes of Distinction reserve the 
right to refuse any item that poses a potential threat to food 
health and safety on our cakes. Flower will be wired and taped
 and inserted into the cake through straws or flower picks.

Water vial picks provided by a client’s florist must be 
completely waterproof so water does not enter the cake
at any time. Should items be placed on a cake by a third
party which render the cake inedible, Cakes of Distinction are absolved of any 
responsibility.


All inedible items such as ribbon, flowers, flower picks,
 structural dowel supports etc must be removed by the 
venue prior to cutting and serving.


All cakes and products will be photographed and we reserve 
the right to use any photographs for display or promotion 
without compensation to the client.


A hire fee will be charged for any hire equipment delivered
 with the cake and this is to be returned within 3 days of the
 event date. A fully refundable bond will be requested at 
the time of hire. Any damage or loss of goods will incur the
full costs to replace the item.


DELIVERY

A minimum delivery fee of $60 will be charged on
 Weekdays and Saturdays and $85 for Sundays and Public 
Holidays within a radius of 30km from our premises. The 
rate thereafter will increase to $1 per 1km for the 
remaining distance to the venue and the return trip.


10% GST will be added to the total delivery fee.


Cakes of Distinction cannot
 take responsibility for any damage caused to your cake
 while it is outside our possession. All duty of care is taken 
by Cakes of Distinction to
ensure your cake is received in optimum condition. Damage 
made by guests, venue staff or whilst in transit when the
 customer has collected the cake, does not fall within our 
responsibility. Circumstances such as weather / climate,
incorrect storage of the cake and mishandling by third
 parties is also outside the responsibility of Cakes of Distinction.

If no one is available to accept your order at the scheduled time of delivery, it will be considered abandoned and there will be no refund given.

Refunds can only be given provided the cake is deemed 
inedible for consumption and must be refused at the time of
 delivery. If it is refused after delivery is made for any said
 reason, it must be returned within 24 hrs of the delivery time.  
No refunds will be given if cake is served, or tampered with
 Cakes of Distinction will 
respond to any complaint quickly and thoroughly.


OUR RESPONSIBILITY:

Our performance is contingent upon the
 ability of Cakes of Distinction to
 complete the agreement and is subject to labour disputes or 
strikes, accidents, natural disasters, inclement weather, acts of 
god, and other causes beyond our control!

Should you choose to have your cake set-up outdoors, we are
 not responsible for what happens to it, be it adverse affects
 caused by weather, insects, or animals.


Should you choose to transport the cake yourself, Cakes of Distinction will not be held 
responsible once the cake leaves our possession.


By paying a deposit you have agreed to all Terms.

Let's discuss your dream cake

Contact Details

03 9375 1588

info@cakesofdistinction.com.au

105 Maribyrnong Road,
    Ascot Vale 3032

Opening Hours

Weekdays:
10:00am to 4:30pm
Appointments Only

Saturday:
09:00am to 11:00am for Pick-Ups.
From 11:00am Onwards
Consultations by Appointment Only.

Closed:
Tuesdays and Sundays

Terms & Conditions

Are you needing one of our creatively designed custom cakes that will reflect your special celebration and event style. Please fill in our contact form below and we will respond as soon as possible.

Remember, that we will also deliver anywhere throughout Melbourne.  Please keep an eye on your Junk folder if you don't hear from us within 48 hours.

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