Melbourne Terms & Conditions

Please read the following Terms and Conditions carefully before placing your order with us.

In these Terms and Conditions any reference to “we”, “our”, “us” means Cakes of Distinction & Sweet Affection Cake Designs.

Any reference to “you”, “your”, “your representative” means the customer or purchaser of our goods and services.

We reserve the right to refuse any order at our discretion.

By proceeding with an order (as evidenced by the payment of the deposit) you agree to be bound by these Terms and Conditions.

 

Deposit

A non-refundable deposit of 50% of the total cost of the order is required to confirm your order. Payment of the deposit is can be made in cash or electronic transfer of funds into our nominated bank account. EFTPOS facilities are no longer available.

 

Cancellations

All cancellations must be received in writing and no less than 12 weeks prior to the delivery date;

A refund of the deposit is not available for cancellations. We will however agree to deliver your order at an agreed deferred date.

 

Payment

The balance of the payment is due 14 days prior to delivery. Payment of the balance can be made by cash or electronic transfer of funds into our nominated bank account. EFTPOS facilities are no longer available.

We reserve the right to revisit pricing if postponed.

Work on orders will not begin unless paid in full.

 

Third Party Arrangements

Third parties (such as wedding planners and reception venues) must confirm their order no less than 12 weeks prior to the delivery date by paying a non-refundable deposit of 50% of the total cost of the order. Payment terms for Third parties with approved monthly accounts are 7 days from delivery.

 

Your Order

Upon confirmation of your order, you or your representative will need to agree to colours, designs, sizes, servings and flavours.

Any changes required by you are to be made in writing no later than 30 days prior to delivery. We will do our best to accommodate such changes where possible.

 

We reserve the right to refuse any item that we deem not to meet health and safety standards as a decoration on our display cakes.

 

Photography

We reserve the right to take and use photographs of your cake for marketing and promotional purposes without compensation to you.

 

Equipment Hire

A hire fee will be charged for any hire equipment delivered with the cake such as cake stands p plateaus. Payment of a bond for the hire equipment is also required.

All hired equipment must be returned within 3 days of the delivery date.

You are responsible for all hired equipment including cost of replacing same in the event of loss or damage.

 

Delivery

The delivery fee will be based on our hourly rate and the time it takes us to drive to and from your venue, time to set up your cake at the venue, Linkt freeway charges & paid parking if applicable.

All care is taken by us to ensure your cake is delivered in optimum condition. We accept no responsibility for loss or damage to your cake or decorations outside our possession including:

• any deterioration as a result of the cake not being stored appropriately by the venue;
• mishandling by guests and venue staff;
• damage in transit where you or your representative has collected the cake.

I confirm that I have read and understood this contract, and I agree to enter into this contract with Cakes of Distinction